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Dex Aloe Vera Family and Baby Wet Wipes – (3 x 72’s)
R75.00
Dex Aloe Vera Family and Baby Wet Wipes – (3 x 72’s)
Sold individually at R25 per unit
Shipping Policy
Standard delivery is FREE for orders totaling R530 or more.
Oyavo offers 2 convenient methods of delivery:
- Courier - We deliver directly to your home or office, anywhere in South Africa. All delivery and tracking details are supplied to you at checkout;
- Collect - You can choose to collect from our two offices in Johannesburg North and Johannesburg South
| Delivery Option | Joburg | I live in a Regional Area or Remote Area |
|---|---|---|
| Standard (FREE for orders R350 or more) | R60 | R60 |
| Economy (FREE for orders R350 or more) | R60 | R60 |
| Weekend | R100 | N/A |
| Same Day | R120 | N/A |
| Express | R95 | N/A |
| Collect from at Oyavo offices | Free | |
Refund Policy
Standard Returns Policy
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account, subject to the below terms.
This Policy forms part of the Oyavo’s Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.
Preparing your products for a return
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;
- package your products safely and securely for protection during transit;
- clearly mark your return reference number on the outside of the parcel; and
- include all accessories and parts that were sold with the product.
Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.
1: Unwanted products
You can return an unwanted product to us at no charge, provided:
- it is undamaged and unused, with the original labels and stickers still attached;
- reconditioned products and used products, it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
- it is not missing any accessories or parts;
- you log a return on the Website within 5 daysof delivery to you or collection by you of the unwanted product. After 5 days, you can only return a product if it is defective; and
- a product which has been personalised for you or made to your specifications; or
- a flatpack furniture product that has been assembled after delivery.
Cost of returning will be at the clients cost. Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference). We are entitled to inspect the product to validate your return.
Not what you ordered?
If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, please notify us within 5 days of delivery. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference
Cancellation / Return / Exchange Policy
2: Products damaged on delivery
Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 5 days of such delivery / collection by logging a return via email.
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).
3: Defective products
We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
The following will NOT be regarded as defects and will not entitle you to a return under this section 3:
- faults resulting from normal wear and tear;
- damage arising from negligence, user abuse or incorrect usage of the product;
- damage arising from electrical surges or sea air corrosion;
- damage arising from a failure to adequately care for the product;
- damage arising from unauthorized alterations to the product;
- where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and
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